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Appointments

With a Doctor:    For routine consultations we will endeavour to offer patients an appointment within two working days of the request.    For medically urgent requests, we will offer an appointment on the same day.

With a Practice Nurse:    For routine appointments we will offer an appointment within two working days.

Waiting Times

  • Surgeries will normally start on time.
  • We expect patients to be seen within twenty minutes of their appointment time, and in the event of a delay we will offer an explanation.
  • When a doctor is called away on an emergency we will inform the patients and give them an opportunity to book an alternative appointment, or if preferred, to be seen by another doctor.

Does your child need to see a GP?

If your child is poorly we will always see your child or speak with you on the same day.

Un-well Children - Urgent Appointments

The practice offers appointments on the same day for un-well children under 12.

It is always better to ring the Surgery for advice and appointments as early in the day as possible. Some minor conditions can be managed with advice from the GP over the telephone or by seeking advice from the local pharmacist.

*Please only attend A&E with your child in the event of a serious illness or accident*

Telephone Advice

If you need to speak to a doctor, nurse practitioner or nurse in the practice, but you feel that a face to face consultation is not needed, you can book a telephone consultation.

If you need to speak to a doctor, nurse practitioner or nurse in the practice, but you feel that a face to face consultation is not needed, you can book a telephone consultation.

Acute Telephone Appointments

These appointments can be booked if you want to speak to a doctor/nurse within 24 hours. You will not be able to specify who you speak to. The doctors/nurse practitioner will rotate to cover this surgery.

Routine Telephone Appointments

These appointments can be booked if you wish to speak a specific doctor/nurse. You will be offered the next available appointment or can arrange a suitable date and time with the receptionist. These appointments can be booked 2 weeks in advance.

Referrals

Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Where requested, our GPs will refer you to a private health provider.

We will normally process non-urgent referrals within five working days of the patient consultation or the doctor's decision to refer.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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