Appointments

The easiest and fastest way to get any kind of help is with askmyGP.  It saves us time too, so please help us to help you.

• Available 24/7 - we respond in working hours Monday to Friday

• We can usually get back to you within the hour, and will see you same day if needed.

• All our registered patients are welcome, parents and carers on behalf of patients too.

• You can name a GP if you wish (so long as they are working today)

• You may prefer a message, telephone, video or face to face response

• You can sign up now, with no paperwork

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01942 482370, Monday to Friday from 8am

If your child is poorly we will always see your child or speak with you on the same day.

Unwell Children - Urgent Appointments

The practice offers appointments on the same day for un-well children under 12.

It is always better to ring the surgery for advice and appointments as early in the day as possible. Some minor conditions can be managed with advice from the GP over the telephone or by seeking advice from the local pharmacist.

*Please only attend A&E with your child in the event of a serious illness or accident*

To request a routine appointment in the next 7 days:

• use our online system - SystmOnline
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
• phone us on 01942 482370, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 5pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01942 482370, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Where requested, our GPs will refer you to a private health provider.

We will normally process non-urgent referrals within five working days of the patient consultation or the doctor's decision to refer.